{"id":11,"date":"2023-03-30T23:22:12","date_gmt":"2023-03-30T23:22:12","guid":{"rendered":"https:\/\/zf.pakmailmx.com\/wp\/?page_id=11"},"modified":"2026-03-02T22:42:06","modified_gmt":"2026-03-02T22:42:06","slug":"dhl","status":"publish","type":"page","link":"https:\/\/zf.pakmailmx.com\/wp\/dhl\/","title":{"rendered":"DHL"},"content":{"rendered":"\n<figure class=\"wp-block-image alignwide size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada.jpg\" alt=\"\" class=\"wp-image-1306\" srcset=\"https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada.jpg 1200w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada-300x150.jpg 300w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada-1024x512.jpg 1024w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada-768x384.jpg 768w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada-960x480.jpg 960w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2026\/03\/dhlportada-600x300.jpg 600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#250505\" class=\"has-inline-color\"><strong><a href=\"#Descuentos\" data-type=\"internal\" data-id=\"#Descuentos\">Descuentos<\/a> <\/strong><\/mark><strong>|<\/strong> <strong><a href=\"#Ejecutivos\" data-type=\"internal\" data-id=\"#Ejecutivos\">Ejecutivos<\/a><\/strong> <strong>|<\/strong> <strong><a href=\"https:\/\/descargas.pakmailmx.com\/ZF\/Tarifarios\/service_and_rate_guide_mx_es_2026 (1).pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Tarifario 2026<\/a><\/strong><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:29px;line-height:1.4\">Procesos de atenci\u00f3n<strong>.<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-829b1d53 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-037bb42cd4f3e272f0ed92a6cbe6f619 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#ffe97d;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h1 class=\"wp-block-heading\" id=\"single\" style=\"font-size:28px\"><strong>Primer contacto<\/strong><\/h1>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#000000;color:#000000\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"font-size:12px;text-transform:none\">CUSTOMER SERVICE<strong> &nbsp;&nbsp;&nbsp;<br>55 5345 2000<br>55 5345 7000<\/strong><br><br>Todas las acciones indicadas las puede hacer el FQ con la LT<strong>.<br>Tambi\u00e9n puedes consultar con tu KAM Las actividades marcadas en negrita&nbsp;&nbsp;<br><\/strong><\/h2>\n\n\n\n<ul style=\"font-size:12px\" class=\"wp-block-list\">\n<li><strong>Seguimiento a reportes de incidencias<\/strong><\/li>\n\n\n\n<li>Agendar recolecci\u00f3n<\/li>\n\n\n\n<li><strong>Cotizaciones especiales nacional e internacional<\/strong><\/li>\n\n\n\n<li>Ayuda con la documentaci\u00f3n en aduana para liberaci\u00f3n del env\u00edo (NO garantiza la liberaci\u00f3n, eso depende de la autoridad aduanal de cada pa\u00eds)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Pedir suministros<\/li>\n\n\n\n<li>Cobertura y tiempo en tr\u00e1nsito (nacional e inter)<\/li>\n\n\n\n<li>Tramita pago de seguros<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p style=\"font-size:12px\"><strong>Actividades que  customer service no atiende<\/strong><\/p>\n\n\n\n<ul style=\"font-size:12px\" class=\"wp-block-list\">\n<li>Consultas para env\u00edos internacionales (Es con el ejecutivo. No son expertos)<\/li>\n\n\n\n<li>Reembolsos y Notas de cr\u00e9dito ver con el Gestor de Cobranza Lenin Alvarado&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-799b210ce9917aadc4e7b801d8d731e9 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#d1d1e1;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading\" id=\"family\" style=\"font-size:28px\"><strong>Segundo contacto<\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p style=\"font-size:12px\"><strong>AZUL CONTRERAS &#8211; <\/strong>SOPORTE ALIANZAS<br><a href=\"mailto:azul.contreras@dhl.com\">azul.contreras@dhl.com<\/a><br><br><strong>Tambi\u00e9n puedes consultar con tu KAM las actividades marcadas en negrita&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul style=\"font-size:12px\" class=\"wp-block-list\">\n<li><strong>Seguimiento a reportes de incidencias<\/strong><\/li>\n\n\n\n<li>Agendar recolecci\u00f3n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Cotizaciones especiales nacional e internacional&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:14px\"><strong>Actividades Ejecutivos<\/strong><\/h3>\n\n\n\n<p style=\"font-size:12px\"><strong>Tambi\u00e9n puedes consultar con tu KAM Las actividades marcadas en negrita&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:12px\"><strong>Incidencias sin resolver &#8211; Para cualquier tr\u00e1mite deben dar el #Reporte<\/strong><\/li>\n\n\n\n<li style=\"font-size:12px\"><strong>Cotizaciones especiales incluyendo carga y pallets<\/strong><\/li>\n\n\n\n<li style=\"font-size:12px\">Si no te aplicaron descuento a la factura&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li style=\"font-size:12px\">Aclaraciones en importaciones y el uso correcto de la cuenta de importaci\u00f3n&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li style=\"font-size:12px\"><strong>Temas comerciales<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Escalamiento<\/strong><\/h2>\n\n\n\n<p style=\"font-size:12px\"><strong>En este nivel puedes copiar en el correo a tu KAM<\/strong><br><strong>Juan Pablo Perez Smith&nbsp;<\/strong><\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>Gerente Alianzas<\/strong><br><strong>Antonio Nava Mu\u00f1oz<\/strong><br>Cel. +525532329519<br><a href=\"mailto:antonio.nava@dhl.com\">antonio.nava@dhl.com<\/a><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:14px\"><strong>Facturaci\u00f3n y cobranza&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<p style=\"font-size:12px\">Lenin Alvarado Ramos (DHL MX) <a href=\"mailto:lenin.alvarado@dhl.com\">lenin.alvarado@dhl.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-6087c1fb967d7d373d47ab4608aae783 is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#000000;background-color:#c0ebf1;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading\" id=\"patron\" style=\"font-size:28px\"><strong>Ejecutivos <\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p class=\"has-small-font-size\"><strong>(Solo temas comerciales y primer escalamiento)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p style=\"font-size:12px\">Miriam Alonso Romero<br><a href=\"mailto:miriam.alonso@dhl.com\">miriam.alonso@dhl.com<\/a><br>5548505150<\/p>\n\n\n\n<p style=\"font-size:12px\">CDMX Oriente<br>Alejandro Pardave<br><a href=\"mailto:alejandro.p.rivera@dhl.com\">alejandro.p.rivera@dhl.com<\/a><br>5531021898<\/p>\n\n\n\n<p style=\"font-size:12px\">CDMX Poniente<br>Antony Humberto Nazareno Acosta<br><a href=\"mailto:antony.nazareno@dhl.com\">antony.nazareno@dhl.com<\/a><br>5532324415<\/p>\n\n\n\n<p style=\"font-size:12px\">Centro<br>Rocio Ivonne Oliva Viscarra<br><a href=\"mailto:rocio.oliva@dhl.com\">rocio.oliva@dhl.com<\/a> <br>4425022730<\/p>\n\n\n\n<p style=\"font-size:12px\">Norte<br>Smith Juan Pablo Perez<br>s<a href=\"mailto:mith.perez.fuentes@dhl.com\">mith.perez.fuentes@dhl.com<\/a><br>8123202149<\/p>\n\n\n\n<p style=\"font-size:12px\">Occidente<br>Luis Martinez Guerrero<br>luis.martinez.guerrero@dhl.com<br>3316030667<\/p>\n\n\n\n<p style=\"font-size:12px\">Sur<br>Norma Leticia Mendez Aviles<br><a href=\"mailto:norma.mendez@dhl.com\">norma.mendez@dhl.com<\/a><br>9992506747<\/p>\n\n\n\n<p style=\"font-size:12px\">Soporte Alianzas<br>Azul Contreras Estrada<br><a href=\"mailto:azul.contreras@dhl.com\">azul.contreras@dhl.com<\/a><br>5516463465<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" id=\"Descuentos\"\/>\n\n\n\n<p class=\"has-text-align-center\" id=\"Descuentos\">&#8230;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Descuentos DHL a partir de mayo de 2025<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes has-medium-font-size\"><table><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">S E R V I C I O<\/th><th class=\"has-text-align-center\" data-align=\"center\">DESCUENTO<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">SERVICIOS NACIONALES<\/td><td class=\"has-text-align-center\" data-align=\"center\">55%<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">SERVICIOS INTERNACIONALES<\/td><td class=\"has-text-align-center\" data-align=\"center\">60%<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">SERVICIOS INTERNACIONALES EXPRESS EASY<\/td><td class=\"has-text-align-center\" data-align=\"center\">58%<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">IMPORTACI\u00d3N<\/td><td class=\"has-text-align-center\" data-align=\"center\">60%<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Vigentes en 2023<\/figcaption><\/figure>\n\n\n\n<p class=\"has-text-align-center\" id=\"Ejecutivos\">&#8230;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ejecutivos<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Regi\u00f3n<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Ejecutivo<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Correo<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Celular<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">CDMX Norte<\/td><td class=\"has-text-align-center\" data-align=\"center\">Miriam Alonso Romero<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:miriam.alonso@dhl.com\">miriam.alonso@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">5548505150<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">CDMX Oriente<\/td><td class=\"has-text-align-center\" data-align=\"center\">Alejandro Pardave<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:alejandro.p.rivera@dhl.com\">alejandro.p.rivera@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">5531021898<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">CDMX Poniente<\/td><td class=\"has-text-align-center\" data-align=\"center\">Antony Humberto Nazareno Acosta<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:antony.nazareno@dhl.com\">antony.nazareno@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">5532324415<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Centro<\/td><td class=\"has-text-align-center\" data-align=\"center\">Rocio Ivonne Oliva Viscarra<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:rocio.oliva@dhl.com\">rocio.oliva@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">4425022730<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Norte<\/td><td class=\"has-text-align-center\" data-align=\"center\">Smith Juan Pablo Perez<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:smith.perez.fuentes@dhl.com\">smith.perez.fuentes@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">8123202149<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Occidente<\/td><td class=\"has-text-align-center\" data-align=\"center\">Luis Martinez Guerrero<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:luis.martinez.guerrero@dhl.com\">luis.martinez.guerrero@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">3316030667<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Sur<\/td><td class=\"has-text-align-center\" data-align=\"center\">Norma Leticia Mendez Aviles<\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:norma.mendez@dhl.com\">norma.mendez@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">9992506747<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Soporte Alianzas<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Azul Contreras Estrada<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><a href=\"mailto:azul.contreras@dhl.com\">azul.contreras@dhl.com<\/a><\/td><td class=\"has-text-align-center\" data-align=\"center\">5516463465<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p id=\"DHLREWARDS\"><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"692\" height=\"608\" src=\"https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2025\/04\/imagen-1.png\" alt=\"\" class=\"wp-image-1158\" srcset=\"https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2025\/04\/imagen-1.png 692w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2025\/04\/imagen-1-300x264.png 300w, https:\/\/zf.pakmailmx.com\/wp\/wp-content\/uploads\/2025\/04\/imagen-1-600x527.png 600w\" sizes=\"auto, (max-width: 692px) 100vw, 692px\" \/><\/figure>\n<\/div>\n\n\n<p id=\"DHLREWARDS\">.<\/p>\n\n\n\n<p>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Descuentos | Ejecutivos | Tarifario 2026 Procesos de atenci\u00f3n. Primer contacto CUSTOMER SERVICE &nbsp;&nbsp;&nbsp;55 5345 200055 5345 7000 Todas las acciones indicadas las puede hacer el FQ con la LT.Tambi\u00e9n puedes consultar con tu KAM Las actividades marcadas en negrita&nbsp;&nbsp; Actividades que customer service no atiende Segundo contacto AZUL CONTRERAS &#8211; SOPORTE ALIANZASazul.contreras@dhl.com Tambi\u00e9n puedes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"home-panels.php","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":52,"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1308,"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/pages\/11\/revisions\/1308"}],"wp:attachment":[{"href":"https:\/\/zf.pakmailmx.com\/wp\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}